Product FAQ

NICHIBO provides our valued customers with the following channels to get NICHIBO's product information and to offer our counseling services:

►WEBSITE Visit our webstie to view the latest news and obtain product information for NICHIBO.

►PHONE Contact us with whatever motor inquiries you have! The experts behind the products are always available to serve you.

►CATALOGUE Please write into us for catalogue of hard copy, or go to Support > Electronic Catalog to download digital file.

►EXHIBITION NICHIBO attends exhibitions in Taipei or China now and then to demonstrate our latest motors and give running commentary.

►LINE Join NICHIBO official Line account @nichibo to get prompt response to your inquiry and receive information about Nichibo's latest products & exhibitions.

To help us better serve you, go to Contact Us to email us or give us a call and we'll be in touch!

NICHIBO provides 3 retrieval modes to search motor information on our website, as listed below:

►Search via Product List page

All NICHIBO motors are listed on Product List page. Click on the item boxes for mroe details about motors.

►Search via Product Application page

Find the suitable motor by searching the products you feel like applying the motor to.

►Search via Product Search page

Find the motor characteristic data you need by making corss comparison in accordance with motor appearance, dimension, voltage, and usage.

Our company can customize the desired motor characteristics within the model sizes which we produce according to the requirements of our company and provide the swift sample manufacturing service for test.

We provide the dedicated persons to provide the service in bot of Taiwan and China. Welcome you to contact us via phone call or mail.

We sincerely welcome you to go to the “Contact us” of the website and select the “Sales support” to select the service window our company in each area to contact us.

Nichibo provides customers with samples for free, please refer to the following details:

►DC motor/ brushless DC motor

Customers will be charged at our discretion for requesting DC motors 997, 987, 775, 770, 755, 750 and brushless DC motors.

Regarding motors other than the above models, Nichibo will charge customers if requesting for more than 5 PCS.

►Shipping fee

All Nichibo motors are manufactured at our China manufacturing headquarter, and customers have to pay the freight for shipping motor samples back to Taiwan. Charging methods are as described below:

● Express (freight collect): If customer chooses to ship by express and freight collect, Nichibo won't issue invocie since our company does not deal with handling fee. Please request a receipt from the express company if reimbursement of payment is needed.

● Marine transportation: If the samples are delivered together with the scheduled containers of our company to Taiwan, the delivery will be about 10-20 days.

►Delivery

In general, the delivery is about 3-4 weeks of working days, which will be adjusted according to the actual sample orders and the models.

The lowest transaction amount of our company is 5,000PCS and the delivery due date is the 45th day after we receive the order.

However, the delivery may still be further adjusted according to the actual order schedule situation.

Based on good faith principle, we take our customers’ problems as the first priority and do our best to solve various conditions of the motor malfunctioning and provide immediate technical support in order to allow our customers to have complete guarantee after purchasing our products.

If the motors which you receive are defected, please send the motors back to our company for analysis, we will provide the analysis report and solution for you in a short time so as to solve the problems immediately.

Our company currently only accepts producing products based on orders, so cannot provide the retailing service. As the characteristics of all motors are customized, the motors of our company cannot provide the stores for retailing service. Sorry for your inconvenience!